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MBAexpress: Excellent Customer Service

MBAexpress: Excellent Customer Service

Quick Overview
What does excellent customer service mean to you? Discuss the importance and skills needed to provide excellent customer service to both your internal and external customers.

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Price: 45.00
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Author(s)

Jennifer Elder, CPA, CMA, CIA, CFF, CGMA, MS

Field(s) of study

Communications

Level of difficulty

Basic

Topics discussed

Internal vs external customer service, Servicing customers well, Customer needs and wants

Objectives

Define excellent customer service, Identify the finance department's product, Identify the finance department's customers, Serve their customers well, Identify skills for excellent customer service

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